I think I have a virus in my email

• So you have a suspicious email in your inbox? Possibly with the subject line "A picture for you", "I love you" or "Remember me". If you come across any of these emails delete them right away, even if you know the sender. The sender may have opened it and the virus has been sent out to their entire address book.
• Already opened the email? Give us a call on (07) 33 33 21 22 and we can help you.

I can't get onto the network or internet

• Check to see if anyone else around you is having a similar problem. If so, there may be a service outage affecting a wider area
• Check to make sure the network cable is connected to both the computer and the wall or modem.
• Check where the network cable connection is made to the back of the computer, you should see a little green light right where the cable connects. If the light isn't on or flashing, then you are not getting a signal to the computer.

The computer is on but… Everything on the screen is frozen and the keyboard and mouse are not responding.

• Try tapping on the Caps Lock key. While tapping the Caps Lock key, notice whether or not the Caps Lock light goes on and off. If it doesn't, the computer is completely locked up. You'll have to REBOOT the computer. If the light does go off and on, wait a minute before giving up hope. It may come back to life on its own.

Rebooting can do wonders

• A simple reboot may clear up the problem. Go to the Start Menu and select Shutdown. Didn't work? It's time to try a forced reboot — with, unfortunately, no way to save your work — by pressing the keys CTRL-ALT-DEL simultaneously twice in a row.

Need Further assistance The Capital IT Help Desk team is ready to assist you with computer problems. Call us on (07) 33 33 21 22 today!